Privacy Policy

Pendant Automation, LLC ("Pendant," "we," "our," or "us") operates the getpendant.io website and the Revolution St. platform. This policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information we collect

Information you provide

We collect information you give us directly — for example, when you fill out a contact form, create an account, or communicate with us by email. This may include your name, email address, phone number, company name, and the content of your messages.

Information collected automatically

When you visit our website, our servers log standard access data including your IP address, browser type, referring URL, and pages visited. We may also use cookies or similar technologies to recognize returning visitors and measure site performance. We do not use advertising trackers or sell browsing data to third parties.

Platform data

If you use the Revolution St. platform, we process operational data you and your team enter — orders, picks, inventory, and system logs. This data is processed solely to provide the service and is not shared outside your organization without your instruction.

2. How we use your information

• To respond to inquiries and provide support
• To deliver and improve the Revolution St. platform
• To send product updates and announcements (you may opt out at any time)
• To comply with legal obligations

We do not sell your personal information to third parties.

3. Sharing of information

We may share your information with:

• Service providers who help us operate our business (hosting, email, analytics), under contractual confidentiality obligations
• Professional advisors such as lawyers and accountants, where necessary
• Law enforcement or government bodies when required by law or to protect our rights
• A successor entity if Pendant is acquired or merges with another company

4. Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Platform operational data is retained per your subscription agreement.

5. Security

We use industry-standard security measures including encryption in transit and at rest, access controls, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal information. To exercise these rights, contact us at privacy@getpendant.io. We will respond within 30 days.

7. Cookies

Our website uses essential cookies (theme preference, session) and may use analytics cookies (e.g., aggregate page view counts). We do not use third-party advertising cookies. You can disable cookies in your browser settings, though some site features may not function correctly.

8. Children's privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. We will post the revised policy on this page with an updated date. For material changes, we will provide additional notice (such as an email to registered users).

10. Contact

Questions or requests regarding this policy should be sent to:

Pendant Automation, LLC
516 Young St
Havre De Grace, MD 21078
privacy@getpendant.io