Introduction
Pendant Automation ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including via SMS/text messaging.
Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect information about you in a variety of ways, including:
- Personal Data: Name, email address, phone number, mailing address, and other similar contact data you voluntarily provide to us.
- Mobile Information: Phone numbers provided for SMS/text message communications.
- Usage Data: Information about how you use our website and services, including IP address, browser type, and pages visited.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our services
- To send you service-related communications
- To respond to your inquiries and provide customer support
- To send promotional communications (with your consent)
- To improve our website and services
- To comply with legal obligations
Mobile/SMS Privacy & Consent
When you provide your mobile phone number and opt in to receive SMS/text messages from Pendant Automation, we are committed to protecting that information.
Mobile contact information will not be shared with any third party or affiliates for marketing or promotional purposes. Any Privacy Policy sections discussing information sharing exclude messaging opt-in and consent—that information will not be shared with any third parties.
Your mobile information may only be used for essential business operations such as sending service updates, appointment reminders, and other communications you have explicitly consented to receive.
Information Sharing
We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information only in the following situations:
- Service Providers: With third-party vendors who assist us in operating our business (subject to confidentiality agreements)
- Legal Requirements: If required by law or in response to valid legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us explicit permission to share your information
Opt-Out Instructions
You have the right to opt out of receiving communications from us at any time.
To opt out of SMS/text messages: You can opt out at any time by texting STOP, QUIT, END, CANCEL, or UNSUBSCRIBE to any message you receive from us.
To opt out of email communications: Click the "unsubscribe" link at the bottom of any promotional email, or contact us directly at contactus@getpendant.io.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing
- Data portability
To exercise any of these rights, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Pendant Automation
- 516 Young St, Havre De Grace, MD 21078
- Email: contactus@getpendant.io
- Phone: (410) 939-1150